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Frequently Asked Questions

What vaccinations do you require to board?
We require that your pet be up to date with the Bordetella, DA2PPV (Distemper/Parvo), Rabies.
The CIV (K9 Influenza), isn't required to board, however, it is strongly recommended, and a waiver signed if your pet does not have vaccine.   We also require proof of vaccines before your stay, and all pets must be on flea and tick prevention. You can email vaccination certificate to wagsandwonders@yahoo.com.
 

What are your rates?
The rates are $38 per day for each pet. If you have multiple pets. The first pet would be $38 and each additional would be $21, if they are together in same area. However, if your two pets take up two areas- the charge will be $38 for each.  We do believe that housemates should be together, but only if space allows them to be, depending on their size, and there is no food aggression.  
We charge by the day--if your pet stays past 11:30 am, it then counts as another day of boarding. THERE ARE NO EXTRA FEES FOR CUDDLE TIME, WALKS, AND PLAY TIME. This, we feel is why we are here and no need to charge extra for what they deserve. 
NOTICE: Sunday hours: We will be CLOSED in the AM: will be open 4pm-6pm.  

 
Do you have to fill out paperwork online?
No. You can choose to fill out paperwork when you arrive for your reservation. Or you can do print the forms from our website and fill them out at home.  You can also click the link at the bottom that says Request Appointment and it will bring the appointment page up. If you are a new client, please fill this one out first.

Do we offer a pick-up, drop-off service?
We do! The charge for this service is 84 cents per mile. This will be added to your bill and payable upon the completion of your stay. While we do offer this service,  Wags & Wonders, or its Owner’s will not be held liable for any accidents, injuries, or illnesses that may occur and it is the Owner’s responsibility to pay any and all veterinarian costs.

Do you offer Daycare?
We are beginning to factor in daycare.  The charge for this is by the hour at $4 per hour with a minimum of $22 and max of $38 (If pet is here for 1-6 hours-charge is flat $22)   The longer your pet is here for the day the more time involved, and activities they are involved in. If they have breakfast, lunch (1pm) or dinner (5pm), we will feed them as well.  Bring their food in some type of sealed container.  As always, please call and schedule in advance as space is limited.  If do not bring pet on reserved day-A fee of $22 will be added to account and must be paid before scheduling any more daycare. If multiple days are scheduled, they will be cancelled until fee is paid.  Please understand that space is limited, and others could have used that spot.   No Daycare on weekends or Holiday weeks--- Labor Day -- Thanksgiving----Christmas--New Years----Easter----Memorial Day---July 4th

What are your bath rates?
Our baths include nail trim, ear cleaning, towel and blow dry, and a brush out.
Bath-$45 - (up to 25 pounds), $50 (26-60 pounds) $55 (for 61 and above)
Nail Dremel Add on $18
Nail Dremel Only $28
Nail Trim Only $20
Anal Gland Expression Only $28
Anal Gland Expression Add on $18


What are your business hours?
8am to 12pm & 4pm to 7pm-- Monday through Saturday
CLOSED AM & 4pm-6pm Sunday


Do you administer medications?
We do! The medication must be in original container with name, dosage and milligrams clearly visible. There is a $ 3 fee per day for this service.
 
​Do you allow drop offs or pickups during times other than business hours?
We do allow drop offs or pickups other than business hours, however, if no show for the appointment time, then a fee of an additional fee of $25 for each hour up to two hours, as we have arranged our schedule to accommodate yours. 


Do you require a deposit for a reservation?
At this time, we do not require a deposit for reservations. However, we ask that you give 72-hour notice. We always try to send out appointment reminders at least 3 to 5 days before reservation.  If any cancellations are within the 72-hour period, any future reservations will require a $75 deposit being made to schedule boarding in the future.

What holidays are you closed?
PLEASE NOTE: WE ARE ONLY CLOSED FOR DROP-OFFS AND PICK-UPS. WE WILL STILL BE HERE TO BOARD AND TAKE CARE OF YOUR FUR BABIES.
2024 Holidays
Independence Day
      July 4th, 2024
Labor Day
      September 2nd, 2024
Thanksgiving
     November 21st, 2024
Christmas
     December 24th and 25th, 2024
   
What happens in the event of an emergency with my pet?
In the event of an emergency, we will make every attempt to call owner. If owner can't be reached, it will be at the discretion of Wags & Wonders to take dog to a vet at the owner's expense. If we deem it necessary for your pet to be seen and you don't want us to take your dog to the vet, you will have to immediately come pick them up or have an emergency contact to come and pick up. The veterinarian hospital we use is Lillington Veterinary Hospital. If after normal business hours, your pet will be taken to an emergency hospital at owners' expense-again we will try to contact you, if these services are not wanted you or your contact will have to come get your pet immediately if we feel your pet is in need of medical attention

What items to bring with your pet?
Any bedding or toys you want to bring to make your pet feel at home.
Your pet's food-- Please bring each serving in individual bags and place bags in airtight container.
we do have boarding food-we feed----Diamond Naturals--There will be a $5 
a day charge to use our food. (We always recommend you bring your pets' own food- to help with any stomach upset that may occur by changing food)
if your pet has any food allergies you MUST bring your own food- NO EXCEPTIONS
Sometimes we like to offer our pups treats from time to time. If owner or pet has a peanut/any allergy, please let us know.

 
Are there any things you cannot bring?
Please do not bring any food or water bowls that can break. 
Do not bring any stuffed bedding or toys if your pup is a chewer. 
Please do not bring any items that you do not lost. There is always a risk in things getting misplaced. We do not replace and are not responsible for these items. 


What age does my pet have to be to start boarding?
We require that pets be at least 16 weeks old and has had all vaccines required for their age-- rabies, distemper/parvo (DA2PPV-3 sets), bordetella (2-sets).   CIV (K9 influenza 2 sets) --Although not required, the CIV is STONGLY RECOMMENDED.  If pet is not vaccinated against CIV, a waiver of acknowledgement must be signed. All pets must be on flea and tick prevention- if any pet has fleas upon checking in, they will have to get a flea bath at the owner's expense.
 
Are there any circumstances where you will not board my pet?

We will not board any dog that have recently underwent any surgeries in the past 4 weeks- to ensure that they heal properly. 
They cannot have any stitches, and we do not board any dog that is pregnant.
Aggressive Behavior, (Moderate to Severe K9 Aggression, No Human Aggression.)
We will do everything possible to help your pup adapt, unfortunately sometimes this may not happen.


Do you accept dogs that have not been spayed or neutered?
We will allow dogs that have not been spayed or neutered, however, they will have to be boarded separate at the owner's expense. If your pet is not spayed and they are in heat- there will be an "in heat" charge of $30 per day on top of boarding, due to the extra amount of cleaning that will be required.

Are there any breeds that you will not board?
We do not discriminate on any breed of dog. We do not require a meet and greet. However, please feel free to come by and visit with your pups if you would like--by appointment only.
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